Wednesday, 27 May 2026
Egypt launches unified 24/7 health hotline to streamline public services
Egypt’s Ministry of Health and Population has launched a comprehensive upgrade of its national health hotline, (105), transforming it into a central platform for citizens to access health services and register inquiries and complaints. The initiative, currently in its experimental phase, follows the direction of Dr. Khaled Abdel Ghaffar, Deputy Prime Minister and Minister of Health and Population, and aims to unify communication channels for a safer, quicker response to the public’s health needs.
Dr. Hossam Abdel Ghaffar, the ministry’s official spokesperson, emphasized that the upgraded 105 hotline serves as a cornerstone for facilitating public access to health services. Operated free of charge and available 24/7, the hotline caters to critical and emergency care, including burn unit admissions, neonatal incubators, blood transfusion services, heart attack and stroke interventions, as well as other urgent medical needs. The service also allows citizens to submit complaints at any time.
The hotline supports Egypt’s national “Eliminating Waiting Lists” project, which covers 11 vital medical specialties—from cardiac catheterizations and neurosurgery to liver and kidney transplants—available between 9 AM and 6 PM. Additionally, specialized medical council services, such as state-funded treatment programs, hearing aid allocations, and integrated medical carnet applications, are accessible from Saturday to Thursday, 9 AM to 4 PM.
Further, the platform provides information on public health initiatives like the “100 Million Health” campaign, pre-marital health checks, refugee and foreign resident health services, vaccination inquiries, anti-smoking efforts, mental health support, addiction treatment, family development, and reproductive health queries. These are available Sunday through Thursday, 9 AM to 5 PM.
The hotline also provides administrative assistance, helping citizens navigate licensing for private medical facilities and respond to inquiries from healthcare workers regarding employment decisions and grievance submission times, with these administrative services available daily from 9 AM to 9 PM.
Dr. Abdel Ghaffar highlighted that this unified healthcare hotline reflects the ministry’s commitment to good governance and streamlined operations. The revamped system is designed to enhance efficiency, reduce confusion caused by multiple communication channels, and foster public confidence in the health sector. Ultimately, the move is a key step towards fulfilling Egypt’s Vision 2030 for comprehensive, high-quality healthcare for all.